REACTIONS DEFINED IN TARKA SASTRA: *)
Recognizing reactions of parties and their thought process becomes essential for the momentum in mediation. Tarka/Nyaya sastras categorize possible reactions as:
Prof Fog states that there is a trigger which activates a behaviour. Reactions are more often triggered by presumptions and attitudes and so for resolution of a conflict, we need to have a goal and understand the trigger behind the conflict and also the trigger that could lay the path for resolution. The process of mediation also involves defining the reasonable and unreasonable expectations. Maslowe’s Pyramid of needs defines the hierarchy. Whether it is business or a relationship conflict, each disputant wants to protect their ‘territory’ and be perceived as the winner. Satisfying self-esteem, reiterating the need to be ‘humane’ and enabling ability to respond, becomes the next stage in the advocacy of the mediator. The Mediator has to at the outset, understand the Self concept cycle to enable parties to move from understand the parameters of the conflict.
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*) Article by Uma Ramanathan May 2015 in http://www.mediate.com/articles/RamanathanU6.cfm