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Certification of mediators according to international standards

1. Mediator Experience

Each mediator assessed by emeac as applicant for the IMI Certification has to demonstrate a minimum of 10 mediation cases and 100 hours mediation experience by completing and signing a questionnaire addressing the following categories, without violation of the fundamental principle of mediation confidentiality: 

  1. Categories of mediations
  2. Experience in cross-border mediation
  3. Total number of hours and cases
  4. Start date and end date of mediations
  5. Whether an agreement was reached
  6. Whether a representative was present (union, advocates etc.)
  7. Preferred style of mediation 

Fundamentally, in order to ensure that a mediator’s experience is full proof, we will require a logbook and a minimum of 5 feedbacks from the parties in their mediations. 

Each mediator assessed by emeac as applicant for the IMI Certification has to be fluent in English and another living language.

2. Mediation Knowledge

A. Each mediator assessed by emeac as applicant for the IMI Certification has to fullfill following provisions.

1. Applicant must have completed at least 40 hours mediation training which should cover at least the following topics:

  1. principles and aims of mediation;
  2. indication, structure and course of mediation;
  3. phases of the mediation process;
  4. attitude and ethics of the mediator;
  5. legal framework of mediation;
  6. traditional settlement of a dispute and mediation;
  7. skills and techniques of communication and negotiation;
  8. skills and techniques of mediation;
  9. understanding of mediator’s role;
  10. understanding of participant dynamics as they affect mediation process;
  11. understanding the importance of neutrality and impartiality, applicants’ actual use of neutrality principles. 

2. Applicant must show evidence of the mediation training in the form of a certificate delivered by the training institute of its country (European country). 

3. Applicant has to be accredited in his or her own country, e.g. by the Austrian ministry of Justice, under the terms of the "Zivilrechts-Mediationsgesetz 2003" (NR: GP XXII RV 24 AB 47 S. 12. BR: AB 6780 S. 696.) and the "Zivilrechts-Mediations-Ausbildungsverordnung" (Nr. 47/2004) and still be listed on the list of accredited mediators of the ministry of justice http://www.mediatorenliste.justiz.gv.at

B. The practical assessment will be conducted in one roleplay followed by a Mediator Scoring Sheet consisting of different mediation areas, tailored to fully grasp the applicant’s knowledge, skills and experience as well as understanding of the particularities of the mediation.

3. Mediator Skills

The practical assessment is based on advanced and complex roleplay cases designed by emeac to test a wide range of advanced knowledge, experience and skills of a mediator. Roleplay assessment as such is categorised into groups: 

  • the ability to create relationships as mediator
  • ability to facilitate the process and
  • ability to support content,

as forseen in the attached Mediator Scoring Sheet

The practical assessment requires applicants to perform as a mediator in a given roleplay case, before 3 (three) assessors, and with the help of two students who will play the roles of the mediation parties. 

The applicant will get the scenario of the roleplay case 30 minutes before the start of the roleplay. It is possible that other mediation parties get special instructions for the case.

 Roleplay runs for maximum of 60 minutes.

4. Program Transparency

All the criteria is published on our website.

5. Program Integrity

To guarantee the integrity of the programm we have designed the following rules: 

  1. Our QAP's Assessors’ team will consist of three experts: two experts from emeac, who have substantial experience of assessing the performance of mediators by acting as jury, expert assessors etc. and who are recognised as accredited mediators in their own jurisdiction or by IMI Certified; and one independent expert from an academic institution in mediation. 
  2. For assessors, we will use Mediator Scoring Sheet, used and fulfilled at the end of each assessment, as monitoring tools to guarantee a high level of professionalism and impartiality.

6. Ongoing monitoring of Programs

In order to guarantee a high level of professionalism and impartiality we use following performance and practice monitoring tools: 

  1. Mediator Scoring Sheet to be filled at the end of each assessment;
  2. IMI representatives welcome as observers of the assessment parts.

emeac will address feedback from participants, keep records of this, evaluate the assessors and ensure proper communication between the members of a given assessment panel.

For evaluating the mediators under QAP, the assessors will be given by emeac special guidelines for evaluating mediation knowledge, experience and mediation skills. This is to ensure that the QAP's assessors evaluate the mediators on a high quality standards, and that the outcome is the same for all assessors, in identical situations, thereby ensuring the consistency of appraisal ratings. Assessors will assess applicants based on the roleplay and fullfill the Mediator Scoring Sheet at the end of each assessment, while the process will be monitored by emeac.

Assessors will be invited to assist emeac to improve the QAP and to develop higher standards.

7. Commitment to Diversity

The emeac QAP will be accessible on equal basis to all mediators regardless of their professional affiliations, gender, race, ethnicity, age, religion, sexual orientation or other personal characterization.

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The "European Mediation Academy" (emeac) was approved as an IMI Qualifying Assessment Program by the International Mediators Institute (IMI)  in January 2019. 
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Victor Schachter, a well-known business mediator and distinguished ex-lawyer from the United States, a great partner Law Firm Fenwick & West LLP, Silicon Valley, California and President of the "Foundation for Sustainable Rule of Law Initiatives"  was spüeaking in Zagreb about the chance for attornes to see mediation as an opportunity. He made it interesting, attractive, straightforward and clear for Croatian lawyers how mediation can simultaneously increase the profitability and satisfaction of attorneys in everyday work.
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